Returns
RETURNS
We take pride in our epicute products and it is very important to us that you're happy with your allergy accessories. If you are not completely satisfied with your purchase, you may return it within 30 days of the order date.
Our Return Policies are as follows:
-
Please notify us of the return within ten (10) days of your receipt of the product at info@epicute.ca
- If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise) we will accept responsibility any shipping costs related to the return. Please contact info@epicute.ca to arrange for a return label.
-
If the return is not due to an error of ours (e.g., you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs.
-
Package returned to us marked "Refused," "Undeliverable," or otherwise, may be subject to a 15% re-stocking fee. (This is solely to recoup our losses from charges we incur when this happens.) If a package is lost or misdirected due to an incorrectly input address, epicute is not responsible. Please make sure you have typed in the correct address.
- We will provide you with shipping details for returns after receiving/approving your request.
- We can not guarantee cancellations or changes to an order once they have been placed. Please contact us by email at info@epicute.ca